The best discounts this week
Every week you can find the best discounts here.
Off-White Trouser Shirt for Girls
Pink Shirt and black Trouser for Girls
Knacker Shirt for Boys
Blue trouser shirt for Girls
Grey Trouser and Off-White Shirts for Girls
Green and White Trouser Shirt For Girls
FAQ
SHOPPING INFORMATION
What is the exchange policy?
We offer a 7-day exchange policy for unused items in their original condition with tags attached. Exchanges are accepted for size issues or defective products only. Contact our support team to start your exchange request.
How can I get the discount/promo code?
You can receive discount and promo codes by subscribing to our newsletter, following Stone Edge on social media, or during special sales and promotional campaigns. Stay connected so you never miss an exclusive offer.
How can I contact customer care?
You can contact our customer care team through email, phone, or our contact form. We’re here to assist you with orders, exchanges, and any questions you may have.
How can I confirm my size?
You can confirm your size by checking our size chart available on each product page. We recommend measuring yourself and matching your measurements with the chart to ensure the best fit before placing your order.
What are the nationwide delivery charges?
Delivery charges may vary depending on your location and order size. The exact shipping cost will be shown at checkout before you confirm your order.
What is the delivery time for an online order?
Orders are usually delivered within 3 to 5 working days, depending on your location. You will receive a confirmation and tracking details once your order has been dispatched.
How to place an order on the website?
To place an order, simply browse our products, select your desired item, choose the size and quantity, and click “Add to Cart.” Then proceed to checkout, fill in your shipping details, and complete your payment to confirm your order.
How can I cancel my order?
To cancel before processing:
Call us at: 0304 6930755
Email us: stoneedge.jr@gmail.com
WhatsApp: 0304 6930755
What to do if I receive damaged products?
In such rare cases, you need to report this issue to us at 0304 6930755 right after receiving the product.
How do I track my order?
After dispatch, you will be provided with a tracking number for your order through email. You can check your order status on courier company websites respectively, copy and paste your tracking numbers to track your order.
How secure is my personal information?
Your security while shopping online with Stone Edge is extremely important to us, and we have taken all reasonable measures to ensure that your personal credit details are always kept safe.
We only use it for order delivery, order payment or any further communication.
Can there be any variation in color of the actual product?
There can be a little variation in the color of actual product due to photographic lighting.
PAYMENT INFORMATION
Your payment is usually taken from your bank account at the time your order is successfully placed and confirmed. In some cases, the amount may first be authorized and then fully charged once the order has been processed or shipped, depending on the payment method used.
A wishlist is a feature that allows you to save your favorite products on the website without purchasing them immediately. You can add items you like to your wishlist and easily find them later when you are ready to buy. It helps you keep track of products you are interested in and compare options before making a final decision.
If you receive a damaged or incorrect item, please contact our customer support team as soon as possible with your order details and clear photos of the product. Our team will review your request and guide you through the return or replacement process. We aim to resolve such issues quickly by offering a replacement or an appropriate solution based on our return policy.
Yes, you can request to change or cancel your order, but only if it has not yet been processed or shipped. Once the order has been packed or dispatched, changes or cancellations may no longer be possible. If you need any updates, please contact our support team as soon as possible with your order details so we can assist you quickly.
Package tracking is a system that allows you to follow your order after it has been shipped. When your order is dispatched, you receive a tracking number that lets you see real-time updates about your parcel’s journey.
You can check important details such as when your package is picked up, where it is currently located, when it is moving through different delivery stages, and when it is expected to arrive at your address.
It helps you stay updated and know exactly where your order is until it is safely delivered to you.
